This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.Ī call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. Runs on Microsoft Windows 9x, NT, 2K, XP, Vista Point-and-Click Telnet/ Browse/ User-definable Network Management. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. Network Notepad v.4.6.6 Network Notepad is a Freeware program for creating interactive network diagrams. It has many of the same functionalities as Visio with the ability to create Network Diagrams, Flow charts, Maps, Schemas and much more.
Free network diagram software to download#
Nmap collects data regarding the services offered by the host devices. Cade Network Diagram tool is a very compact (18.4MB Download size) 2D Vector editing Software package that was reviewed in our Top 10 Network Diagram Software article. Nmap uses raw IP packets to determine the hosts available on a network. Apart from network mapping, it also provides a host of other network management services. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Nmap (Network Mapper) is a free and open source network mapping software for network discovery. "A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone.
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